Financial Assistance
A Consumer Resource for Making Informed Choices
Piedmont Healthcare understands that not all patients can pay their healthcare bills. We offer financial assistance to qualifying patients. It is our goal to work with our patients to find ways to make Piedmont’s medical care more affordable. If you are having trouble paying for all or some of your healthcare services, please speak with our Patient Financial Care team at 1-855-788-1212.
How to Apply for Assistance
Free copies of the FAP and the FAP application may be obtained through any of these sources:
By Mail:
Piedmont Healthcare Customer Service
ATTN: Financial Assistance
2727 Paces Ferry Road, Building 2, Suite 500
Atlanta, GA 30339
For all services received at Piedmont Augusta or Piedmont McDuffie, please call 706-828-2333 to be connected directly to the Piedmont Augusta Service Center.
If your services were received at one of the facilities listed below prior to June 1, 2022, please contact Patient Financial Assistance Resources at the number listed below, who can assist you with your financial assistance needs.
- Piedmont Coliseum & Piedmont Coliseum Northside (Macon) – 888-253-1108
- Piedmont Cartersville & Piedmont Eastside (Lawrenceville) – 800-370-1983
Other Financial Options and Information Available
If a patient’s circumstances do not qualify for fully discounted services, other options may be available for resolving outstanding balances, as outlined below.
- Uninsured Discounts: Piedmont offers an automatic discount for all patients who do not have health insurance coverage. Contact us if you have any questions about our discount program.
- Hardship Assistance: Piedmont Healthcare understands there are patients who do not qualify for help under the Financial Assistance Policy but are unable to pay their outstanding balance. Additionally, insured patients may experience a financial hardship when paying their balance after all third-party payments. To apply for Hardship Assistance, see the section above, "How to Apply for Financial Assistance."
- Payment Plans: Piedmont offers no interest payment plans. To set up a payment plan or add new accounts to an existing payment plan, call our Patient Financial Care team at 1-855-788-1212. Online payments may be made using cash, check, or credit card or you may pay by phone with our Customer Solution Center at 1-855-788-1212.
Piedmont’s Financial Assistance Policy
Collection Practices and Policies
Applicants approved for financial assistance will be exempt from all collection efforts related to outstanding accounts that fall within the eight (8) month approval time frame. PHC will not turn over any account approved for financial assistance to a collection agency or report it to a credit bureau. Normal collection efforts will be applied to account balances that fall outside of the eight (8) month approval time frame, as outlined by the PHC Billing and Collections policy. Please refer to that policy for further details.
PHC will not impose extraordinary collection efforts such as wage garnishment, liens on primary residence or other legal actions for any patient/guarantor, without first making reasonable efforts to determine whether that patient is eligible for financial assistance under this policy.
Need a price estimate?
We offer pricing estimates for all patients to help you prepare for upcoming services. Use our price estimator tool to help prepare for your visit.
Price Estimate Tool
Search for your service or procedure to get a pricing estimate. Your final bill will vary depending on the actual services provided and your insurance coverage.
Get Estimate
See our resources below for more pricing information.
- Understanding Healthcare Prices
- Advanced Payment Requirement Overview
Provides information on requirements for general outpatient services, such as CT and MRI imaging, as well as for invasive services, such as surgery and infusion.
- Pre-Registration Next Steps
Provides an appointment checklist that covers your appointment preparations, such as the estimate letter in Piedmont MyChart, payment due date, and post-service items, including an Explanation of Benefits and Piedmont’s billing statement. It also provides several forms of contact, such as a live chat, email and Piedmont MyChart.
Still have questions?
Call our Patient Financial Care team, Monday-Friday from 8 a.m. to 6 p.m., at 1-855-788-1212 for any questions or information about getting help with medical bills. You can also e-mail our team at assistance@piedmont.org or by mail at Piedmont Healthcare 2727 Paces Ferry Road, Bldg 2-500, Atlanta, GA. 30339.
Patients can apply for help at any time during treatment and for a period of time after getting the first bill.