University Health Care System
(706) 722-9011

Patient Satisfaction

At University Health Care System, patients are our priority, and we take pride in the care we provide. To monitor the quality of that care, we track specific quality measures and compare them to benchmark measures at local levels. We publish these quality measures so you can draw your own conclusions regarding your health care choices. Our comparison numbers are from Hospital Compare, an online tool provided by the U.S. Department of Health & Human Services. For additional detailed information choose the "click for details" buttons on the left. The numbers used in these tables are from Jan. 1, 2013 through Dec. 31, 2013.

Note: Higher percentages are better for all measures listed.

Click for details University Trinity GRUMC Doctors Aiken
     
  Nurse communication  
     
81% 80% 76% 75% 74%
     
  Physician communication  
     
86% 84% 77% 80% 82%
     
  Patient received help  
     
62% 64% 55% 60% 61%
     
  Pain controlled  
     
73% 72% 66% 70% 71%
     
  Medications explained  
     
64% 61% 60% 60% 56%
     
  Room, bathroom clean  
     
72% 66% 69% 69% 63%
     
  Room kept quiet  
     
70% 67% 61% 61% 61%
     
  Recovery information  
     
85% 86% 83% 85% 84%
     
  Hospital rated 9 or 10  
     
79% 71% 69% 71% 68%
     
  Would recommend  
     
80% 70% 71% 72% 69%
     
  Our Current Numbers -- Patient Satisfaction  
     
     
  Hospital Compare  
     

Please note: The information presented on this web site is in no way a guarantee of results. Please talk with your physician if you have questions or concerns about your care at University Hospital.

Updated: 12-13-13

 

AWARDS AND RECOGNITION

  
     
© 2015   University Health Care System
1350 Walton Way, Augusta, Georgia
(706) 722-9011