Taking care of our patients and making sure they receive exemplary care is why University exists. Our Board challenges us by benchmarking our quality performance with the top 10 percent of hospitals in the country. They meet monthly with physicians and clinical staff to analyze our quality scores and to update our plan for ongoing improvement in how we serve our patients. It is this goal-driven mindset that has earned us recognition in key areas for our quality strides. In 2010, University:
Achieved 100 percent composite quality score for core measures in Congestive Heart Failure and 95 percent for the Surgical Care Improvement Project.
Was named to the Georgia Hospital Association's Partnership for Health and Accountability Quality Honor Roll for sustained results in eight appropriate care measures.
Achieved two first place Partnership for Health and Accountability awards for pneumonia and sepsis.
PATIENT SATISFACTION*
At University we closely monitor our patients' satisfaction through a survey process administered by an outside vendor. We ask patients to rate us in a number of areas, including their overall rating of care and would they recommend us to others. Our goal is to be in the top ten percent of hospitals across the country and we work every day to improve the experience for our patients and visitors.
* Note: See How We Compare to view University Hospital's quality and patient satisfaction scores in comparison to other local hospitals.
