For more information, contact Rebecca Sylvester at 706/828-2394.
Patient Satisfaction Scores Go Online
(Augusta, Ga., May 9, 2008)Ccustomer satisfaction scores for hospital inpatients are now available to the public through the Hospital Compare tool on the U.S. Department of Health and Human Services Web site (www.hospitalcompare.hhs.gov/Hospital).
The scores, taken from inpatient responses to HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) surveys from October 2006 through June 2007, reveal that University Hospital leads other area hospitals in several measures of customer satisfaction. In two important measures of overall customer satisfaction – rating of care and whether an individual would recommend the hospital to others – University scored higher than all other area hospitals.
In the overall rating of care, 73 percent of those surveyed gave University scores of nine or 10 (on a zero to 10 scale) – 10 percentage points higher than the national average. And in the “would recommend” category, 80 percent of patients surveyed said they would “definitely recommend” University – 13 percentage points above the national average.
“That’s impressive and this is what is available to the public, so it is something to be proud of,” said University Executive Vice President and COO Jason Moore.