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University Wins 2010 Path to Excellence Award October 29, 2010

FOR IMMEDIATE RELEASE
Attention: Healthcare and Business Editors
Contact: Tana Tipton, NRC Picker, (402) 475-2525, TTipton@NRCPicker.com
Contact: Rebecca Sylvester, University Health Care System,
(706) 828-2394, rsylvester@uh.org

NRC PICKER RECOGNIZES UNIVERSITY HEALTH CARE SYSTEM FOR ITS COMMITMENT TO IMPROVING THE PATIENT EXPERIENCE

OCTOBER 21, 2010 (AUGUSTA, GA.) – NRC Picker (NRCP), a division of National Research Corporation, has selected University Health Care System as a recipient of its 2010 Path to Excellence award.

NRC Picker selected Path to Excellence award recipients based on their achievement within categories that patients have identified as being most important to the quality of their care. The award is bestowed only on those organizations ranked by patients as being in the top five in one of the following categories: overall hospital experience, pain management or communication with nurses.

The winners were selected from NRC Picker's extensive database of clients for their performance over the last four quarters. University was selected for its fourth place ranking in the Overall Hospital category, third place in the Nurse Communication category and third place in the Pain Management category for hospitals over 250 beds.

“NRC Picker congratulates University Health Care System for earning its 2010 Path to Excellence award and therefore achieving a status among our highest performing client organizations,” said Jason Rau, NRC Picker President. “We’re dedicated to equipping our clients with the resources and knowledge that are necessary to excel, and we developed our Path to Patient-Centered Care as a framework of steps for clients to take to achieve lasting and successful improvement.”

As a 2010 award recipient, University Health Care System is among a select group of healthcare innovators leading the way on the Path to Patient-Centered Care.

“By partnering with NRC Picker and utilizing its measurement and quality improvement solutions, we have been able to make immediate adjustments to our care processes to delight patients, satisfy their needs and gain their trust,” said Marilyn Bowcutt, Senior Vice President/Chief Operating Officer. “This rapid improvement has a multiplying effect as it creates a strong referral network and puts University Health Care System top of mind the next time these satisfied patients seek medical treatment.”

Earning the award designation indicates a strong and ongoing commitment to the practice of patient-centered care, said Rau. “The success of University proves its doing what’s best and what’s most important for its patients and their families.”

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AWARDS AND RECOGNITION

  
     
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