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University Named CSRA’s Top Hospital for 14th Year November 6, 2012

Oct. 29, 2012


University Named CSRA’s Top Hospital for 14th Year

Augusta, GA — University Health Care System has been named the 2012/2013 Consumer Choice Award winner by the National Research Corporation (NRC) for the 14 th year in a row, besting its closest competitor by a larger margin than in the survey’s history.

The award identifies hospitals that health care consumers have chosen as having the highest quality and image in more than 300 markets throughout the U.S. Winners are determined by consumer perceptions on multiple quality and image ratings collected in the company’s Ticker Survey. This study surveys more than 250,000 households representing more than 450,000 consumers in the contiguous 48 states and the District of Columbia. University is one of an elite group of hospitals nationwide, and the only one in the region, to win the award each year since 1999.

“Our employees, physicians, volunteers and board members work hard every day to make a difference for our patients and the community,” said James Davis, President/CEO of University Health Care System. “This honor shows that their efforts do not go unnoticed. I am very proud to be a part of this team.”

University is the clear and significant leader in 26 of the 35 categories, including:

  • Overall Quality
  • Doctors
  • Nurses
  • Heart Care
  • Orthopedic Treatment/Surgery
  • Bariatric (Weight Loss) Surgery
  • Plastic Surgery
  • Emergency Department
  • Maternity/OB
  • Women's Health/GYN
  • Hospital Inpatient Stay
  • Personalized Care
  • Latest Technology
  • Outpatient Testing/X-Rays
  • Outpatient/Same Day Surgery
  • Home Health

Susan L. Henricks, NRC President/COO, said “The Consumer Choice Award provides a benchmark for consumers to show how important quality health care is to them and to their families.

“Consumers are taking a more proactive role in their health care decisions and demanding higher quality. In a constantly changing health care industry, consumer perception is becoming more and more vital to the success of all hospitals,” Ms. Henricks said. “At NRC, we know it is imperative to learn from the patient’s experience in order to improve the quality of care. The Consumer Choice Award recognizes those facilities that are meeting or exceeding the needs of consumers – their patients.”

NRC’s Ticker Survey is the nation’s largest and most comprehensive study of its kind, Ms. Henricks said. “No other study measures hospital performance and preferences and contains more consumer responses than NRC’s study.”

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