University Health Care System
(706) 722-9011

Patient Information - UHM

Your Admission

As a member of our Medical/Dental staff, your physician arranged for your admission to University Hospital McDuffie.

During the admission process, you were asked to sign an authorization form for medical and/or surgical treatment. This form gives us your permission to perform diagnostic tests and other necessary procedures as prescribed by your physician.

Valuables

Please help us protect your valuables by following these suggestions. All jewelry and money, other than small change, should be left at home. The hospital cannot be responsible for the loss of money or valuables kept in patient rooms. Please do not leave valuables unprotected. Remind your visitors not to leave purses or other valuables behind when leaving the room. If the patient is unable to leave valuables at home, the hospital has resources to secure them. Please contact your nurse for information.

Personal Items

Although you will be provided with hospital gowns, you may prefer to bring toilet articles, slippers, bathrobes and other necessities from home. The hospital is not responsible for breakage or loss of these items, so be sure to keep them in a safe place in your bedside stand. All electronic equipment, hairdryers, etc., will need to be checked by the hospital’s Biomedical Department and approved for use in the hospital. Please tell your nurse when you bring an item into the facility.

Health Information Services

Your medical record begins when you are admitted to the hospital. Added to the data collected by the Registrar are daily progress notes and orders by your physicians, nurses and allied aealth professionals.

Laboratory test results and radiology reports are also incorporated in your medical record during your stay.

After discharge, your medical record is sent to Health Information Services to be analyzed for completion and to be confidentially maintained.

Information contained in your medical record will only be released upon properly written authorization signed and dated by you, the patient or your legal guardian. The release availability of such release is subject to completion of the record prior to release. It can take a while after discharge for record completion. You, the patient, own the information in your medical records.

Smoking

In the interest of maintaining a healthy environment, smoking is strictly prohibited in all areas of University Hospital McDuffie. We ask for your cooperation in keeping with our smoke free policy. Visitors may go to an authorized smoking area outside the Hospital. For details, ask your nurse.

Meals

Breakfast, lunch and dinner are served in your room. A dietitian is available by appointment for consultation if you have any questions concerning your meals or special diets that may be prescribed by your physician.

Visitor Dining

A full-service cafeteria serving breakfast and lunch is available to visitors and employees.

The hours are Monday - Friday:

Breakfast: 9 a.m.-9:30 a.m.
Lunch: 11:30 p.m.-1 p.m.

For your convenience, vending machines are located in the dining room and the Emergency Department waiting room.

Visiting Policy

We believe that the patient’s ability to interact with family members, of all ages, positively affects their recovery during hospitalization. In addition, we believe that the illness-to-wellness continuum is a process that involves the entire family.

Visitation of inpatients at University Hospital McDuffie will depend upon their:

A. Diagnosis and condition
B. Personal wishes of the patient
C. Physician instructions regarding visitation
D. Family input regarding visitors
E. Judgment of the providers of your care

  • All visitors must be properly attired including shoes.
  • Visiting hours will end at 8 p.m.
  • Noise is to be kept at a minimum during visitation.
  • There is to be no smoking under any circumstances while in the hospital.
  • All valuables in the patient’s possession at the time of admission shall be given to the family for safe keeping.
  • No medications or smoking materials should be brought to the patient.
  • Food may not be taken to the patient without nurse approval. This is to ensure that the food has been prepared in accordance with prescribed diet orders.
  • Security will be notified in the event that a visitor fails to follow direction given by the patient care staff.
  • Visitors should limit the amount of time they spend with the patient. A family member may stay with the patient, and we request that the mother and/or father always stay with pediatric patients.
  • Infants are very susceptible to infections and should be protected from exposure to the conditions found here. If the patient wants to see an infant under special circumstances, arrangements should be made with your nurse.
  • Children may visit on Med/Surg., and ICU, but we request that you use good judgment in regard to their visitation.
  • Children must ALWAYS be accompanied by an adult and should be taken out of the patient care area if they become noisy or upset. Children are to remain in the room of the patient they are visiting and will not be allowed in the hallways or waiting areas unless accompanied by an adult. Sick children should not be brought to visit.
  • Patient care staff may, on occasion, request that visitors step out of a room so personal care can be provided. We request that you cooperate with the staff and follow their directions.

University Hospital McDuffie reserves the right to restrict visitation of both children and adults during outbreaks of contagious diseases, i.e., measles, mumps, flu, etc. Notices of such restrictions will be posted and the local media informed.

Medical Surgical Unit

  • We ask that no more than two (2) visitors at one time visit each patient.
  • No more than one (1) child may visit a patient at a time.
  • Any person staying with a patient after normal hours must obtain permission from the charge nurse.

Intensive Care Unit

  • We ask that no more than two (2) visitors at one time visit each patient. The nurses in ICU will work with the family on times and frequency of visits.
  • No more than one (1) child may visit at a time.

Perianesthesia Care Unit (PACU)

Due to the nature of the PACU and its varying degrees of activity, visitors into the PACU are generally discouraged.
Parent(s) of children will be allowed to see the patient when reactive and stable. Parental visitation in PACU will be determined on a case-by-case basis  with the needs of the child to be taken into consideration

Overnight Accommodations

If circumstances dictate that a family member or friend should remain with a patient after visiting hours, the nurse will make every effort to accommodate the overnight guest. Check with your nurse for more information.

Gift Shop

The Volunteer Auxiliary of University Hospital McDuffie operates a fully stocked gift shop for your convenience, offering greeting cards, candy and gifts.

All proceeds of the Gift Shop go to the Hospital Auxiliary to purchase needed equipment for various areas of the hospital.

Chaplaincy Service

Spiritual support from a hospital chaplain is always available during your stay. Quiet Rooms are located next to the Intensive Care Unit and Medical/Surgical Unit, and the Emergency Department is open at all times for meditation. For more information about this service, please ask your nurse or Patient Care Representative.

Mail and Flower Delivery

Delivery of mail to and from your room is provided by the hospital. The hospital’s address is 521 West Hill Street, Thomson, GA 30824. Flowers are delivered directly to you by area florists.

Telephones and Television

Channel 14 - is our video education channel. This channel runs educational videos for patients and families.

Channel 15 - is our character channel with music. This channel advertises upcoming programs, new services, health tips, etc. We can change out this channel on a daily basis.

Cable television and telephone service for local calls are available in patient rooms at no charge.

Television Channels:
13 - Channel Guide 15 University Hospital McDuffie Education 46 Lifetime
02 - ABC 19 PAX 47 HGTV
03 - WCES 30 Weather 56 Disney
07 - TBS 33 CNN 95 Food
08 - NBC 43 USA
10 - CBS 44 TNT
14 - Patient Information 45 A&E
15 - University Hospital McDuffie Education
19 - PAX
30 - Weather
33 - CNN
43 - USA
44 - TNT
45 - A&E
46 - Lifetime
47 - HGTV
56 - Disney
95 - Food

Outside local calls: Dial 8 + number.

Long-distance calls: Dial 8, wait for dial tone and then dial “00” for an operator.

All long-distance calls must be charged to your home phone, placed collect or charged to a telephone credit card. No calls may be charged to your room.

Discharge from Hospital

Upon notification by your physician that you will be discharged: (1) the patient account representative will come to your room to make financial discharge arrangements and (2) the nursing staff will give you nursing discharge instructions.

Case Management

The Utilization Management Department has case managers available to provide discharge planning and referrals to needed outside social agencies. This department canhelp you obtain home health care and medical equipment, nursing home placement and other community resources. Consultations for Case Management Services may be requested by you, your physician, your nurse or your patient care representative.

AWARDS AND RECOGNITION

  
     
© 2014   University Health Care System
1350 Walton Way, Augusta, Georgia
(706) 722-9011