Awards & Recognition

Helping ensure our patients receive the highest level of care, delivered with dignity and compassion, is our goal with every patient and family member, every time. Our Board challenges us to remain in the Top 10 percent of hospitals in the country in quality scores, and they meet monthly with physicians and clinical staff to analyze the data and develop a plan to better serve our patients. It is this goal-driven mindset that has earned us recognition in key areas for our quality strides.

See our results for ...


 

Leapfrog

Designed to rate how well hospitals protect patients from accidents, errors, injuries and infections, the latest Hospital Safety Score reaffirmed University Hospital's “A” rating – its top grade in patient safety.

The Hospital Safety Score is compiled under the guidance of the nation’s leading experts on patient safety and is administered by The Leapfrog Group (Leapfrog), an independent industry watchdog. University Hospital is the only facility in the CSRA to receive 10 consecutive "A" grades.


'US News & World Report'

The U.S. News & World Report analysis of hospitals includes data from nearly 5,000 centers across multiple clinical specialties, procedures and conditions. Scores are based on a variety of patient outcome and care-related factors, such as patient safety and nurse staffing. In 2018, University Hospital was ranked sixth in Georgia, and no other local hospital was included in the rankings. University Hospital ranked "High Performing" in six of nine reportable conditions or procedures. These include: 

  • Abdominal aortic aneurysm repair
  • Chronic obstructive pulmonary disease
  • Colon cancer surgery
  • Heart failure
  • Knee replacement
  • Hip replacement

No other CSRA hospital received recognition for a high-performing procedure or condition.


NRC Health

University Hospital was ranked 15th in the nation in the 2018 Top 100 US hospitals Consumer Loyalty Award list as ranked by NRC Health. The NRC Health Loyalty Index is a single score calculated from consumer data collected on each of the seven aspects of loyalty that NRC Health has identified as providing a holistic, comprehensive view of healthcare-consumer loyalty. These seven aspects are access, brand score, engagement, need, motivation, experience, and Net Promoter Score (NPS). With these metrics, healthcare organizations can compare their performance to that of their peers, and observe trends and make adjustments over time in an effort to increase consumer loyalty.

No other area hospital was ranked either nationally or regionally.


Magnet Hospital

University Hospital is proud to be designated a Magnet Hospital by The American Nurses Credentialing Center (ANCC). The hospital retained its prestigious Magnet Status after a rigorous review and re-designation survey in early 2016. The ANCC's Magnet Recognition Program® for excellence in nursing services is considered one of the highest honors that can be received for outstanding achievement in nursing.

Medicare Value Based Purchasing

Hospital Value-Based Purchasing (VBP) is part of the Centers for Medicare & Medicaid Services’ (CMS’) long-standing effort to link Medicare’s payment system to a value-based system to improve healthcare quality, including the quality of care provided in the inpatient hospital setting.  

The program attaches value-based purchasing to the payment system that accounts for the largest share of Medicare spending, affecting payment for inpatient stays in over 3,500 hospitals across the country.    

Participating hospitals are paid for inpatient acute care services based on the quality of care, not just quantity of the services they provide. Congress authorized Inpatient Hospital VBP in Section 3001(a) of the Affordable Care Act. The program uses the hospital quality data reporting infrastructure developed for the Hospital Inpatient Quality Reporting (IQR) Program, which was authorized by Section 501(b) of the Medicare Prescription Drug, Improvement, and Modernization Act of 2003.

University Hospital was the only hospital in the CSRA to receive a 2015 Value Base Purchasing Bonus. All other area hospitals were penalized.

 

 

Medicare Hospital-Acquired Condition Penalty

In October 2014, CMS began reducing Medicare payments for subsection (d) hospitals that rank in the worst-performing quartile of subsection (d) hospitals with respect to hospital-acquired conditions (HACs).

University Hospital was among only two hospitals in the CSRA to NOT be penalized.

  • Society for Critical Care Award for Leadership in Eliminating Ventilator-Associated Pneumonia
  • American Cancer Society College of Surgeons Cancer Certification with Commendation
  • Vascular Lab Intersocietal Commission for the Accreditation of Vascular Laboratories Accreditation
  • Cardiac Rehab Certification
  • Joint Commission Accreditation Joint Commission Certified Stroke Center
  • Laboratory Services accreditation by the College of American Pathologists

In addition, the following initiatives were launched, moving health care at University to new levels of quality:

  • Implemented nursing bedside reporting to ensure patients and family members stay informed during all shifts of their care and progress toward the desired outcome and discharge
  • Kicked off Project RED with intense education and follow-up care to help reduce readmission rates for congestive heart failure patients
  • Renovated 5 North/South inpatient rooms with updated nurse call systems, new flooring, furnishings and restrooms and state-of-the-art beds
  • Launched Greater Augusta Healthcare Network (GAHN) community needs assessment in cooperation with Georgia Health Sciences University to identify the major health needs in our community and develop a trackable, working plan to address those needs

PATIENT SATISFACTION*

At University we closely monitor our patients' satisfaction through a survey process administered by an outside vendor. We ask patients to rate us in a number of areas, including their overall rating of care and would they recommend us to others. Our goal is to be in the top 10 percent of hospitals across the country and we work every day to improve the experience for our patients and visitors.