Awards & Recognition
University Hospital is the only four-star rating hospital in the CSRA. The overall CMS hospital rating summarizes a variety of measures on Hospital Compare reflecting common conditions that hospitals treat. The overall rating shows how well each hospital performed, on average, compared to others in the U.S. To see how other area hospitals rank, see www.medicare.gov/hospitalcompare.
Helping ensure our patients receive the highest level of care, delivered with dignity and compassion, is our goal with every patient and family member, every time. Our Board challenges us to remain in the Top 10 percent of hospitals in the country in quality scores, and they meet monthly with physicians and clinical staff to analyze the data and develop a plan to better serve our patients. It is this goal-driven mindset that has earned us recognition in key areas for our quality strides.
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The U.S. News & World Report analysis of hospitals includes data from nearly 5,000 centers across multiple clinical specialties, procedures and conditions. Scores are based on a variety of patient outcome and care-related factors, such as patient safety and nurse staffing. In 2019, University Hospital was ranked ninth in Georgia, and no other local hospital was included in the rankings. University Hospital ranked "High Performing" in five of nine reportable conditions or procedures. These include:
- Chronic obstructive pulmonary disease
- Colon cancer surgery
- Heart failure
- Knee replacement
- Hip replacement
No other CSRA hospital received more recognition for a high-performing procedure or condition.
University Hospital was ranked 15th in the nation in the 2018 Top 100 US hospitals Consumer Loyalty Award list as ranked by NRC Health. The NRC Health Loyalty Index is a single score calculated from consumer data collected on each of the seven aspects of loyalty that NRC Health has identified as providing a holistic, comprehensive view of healthcare-consumer loyalty. These seven aspects are access, brand score, engagement, need, motivation, experience, and Net Promoter Score (NPS). With these metrics, healthcare organizations can compare their performance to that of their peers, and observe trends and make adjustments over time in an effort to increase consumer loyalty.
No other area hospital was ranked either nationally or regionally.
University Hospital is proud to be designated a Magnet Hospital by The American Nurses Credentialing Center (ANCC). The hospital, the only Magnet Hospital in our area, retained its prestigious Magnet Status after a rigorous review and re-designation survey in early 2016. The ANCC's Magnet Recognition Program® for excellence in nursing services is considered one of the highest honors that can be received for outstanding achievement in nursing.
In October 2014, CMS began reducing Medicare payments for subsection (d) hospitals that rank in the worst-performing quartile of subsection (d) hospitals with respect to hospital-acquired conditions (HACs).
University Hospital was among only two hospitals in the CSRA to NOT be penalized in 2018.
At University we closely monitor our patients' satisfaction through a survey process administered by an outside vendor. We ask patients to rate us in a number of areas, including their overall rating of care and would they recommend us to others. Our goal is to be in the top 10 percent of hospitals across the country and we work every day to improve the experience for our patients and visitors.