Patient Satisfaction

At University Health Care System, patients are our priority, and we take pride in the care we provide. To monitor the quality of that care, we track specific quality measures and compare them to benchmark measures at local levels. We publish these quality measures so you can draw your own conclusions regarding your health care choices. Our comparison numbers are from Hospital Compare, an online tool provided by the U.S. Department of Health & Human Services. For additional detailed information choose the "click for details" buttons on the left. The numbers used in these tables are from April 1, 2017 through March 31, 2018.

Note: Higher percentages are better for all measures listed.

Click for Details University AU Health Doctors Aiken
Nurse communication 77% 77% 77% 79%
Patients reported how often their nurses communicated well with them during their hospital stay. "Communicated well" means nurses explained things clearly, listened carefully to the patient, and treated the patient with courtesy and respect. The table above shows the percent of patients who reported that their nurses "always" communicated well.
Physician communication 82% 79% 80% 79%
Patients reported how often their physicians communicated well with them during their hospital stay. "Communicated well" means physicians explained things clearly, listened carefully to the patient, and treated the patient with courtesy and respect. The table above shows the percent of patients who reported that their physicians "always" communicated well.
Patient received help 56% 62% 63% 69%
Patients reported how often they were helped quickly when they used the call button or needed help in getting to the bathroom or using a bedpan. The table above shows the percent of patients who reported that they "always" received help as soon as they wanted.
Medications explained 61% 64% 64% 64%
If patients were given medicine that they had not taken before, the survey asked how often staff explained about the medicine. "Explained" means that hospital staff told what the medicine was for and what side effects it might have before they gave it to the patient. The table above shows the percent of patients who reported that staff "always" explained about medicines before giving it to them.
Room, bathroom clean 74% 76% 72% 62%
Patients reported how often their hospital room and bathroom were kept clean. The table above shows the percent of patients who reported that their room and bathroom were "always" clean.
Room kept quiet 67% 60% 59% 61%
Patients reported how often the area around their room was quiet at night. The table above shows the percent of patients who reported that the area around their room was "always" quiet at night.
Recovery information 86% 84% 85% 87%
The survey asked patients about information they were given when they were ready to leave the hospital. Patients reported whether hospital staff had discussed the help they would need at home. Patients also reported whether they were given written information about symptoms or health problems to watch for during their recovery. The table above shows the percent of patients at each hospital who reported that YES, they were given information about what to do during their recovery at home.
"Strongly agree" patient understands post-hospital care needs 50% 51% 53% 49%
Did hospital staff consider your health care options and wishes when deciding what kind of care you would need after leaving the hospital? Did you and/or your caregivers understand what you would have to do to take care of yourself after leaving the hospital? Did you know what medications you would be taking and why you would be taking them after leaving the hospital?
Hospital rated 9 or 10 73% 70% 70% 70%
After answering all other questions on the survey, patients answered a separate question that asked for an overall rating of the hospital. Ratings were on a scale from 0 to 10, where "0" means "worst hospital possible" and "10" means "best hospital possible." The table above shows the percent of patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest).
Would recommend 76% 69% 72% 68%
The survey asked patients whether they would recommend the hospital to their friends and family. The table above shows the percent of patients who reported YES, they would definitely recommend the hospital.
  Hospital Care

Please note: The information presented on this website is in no way a guarantee of results. Please talk with your physician if you have questions or concerns about your care at University Hospital.