COVID-19 Updates

UPDATE (3-26-2020): 

Visitation Restrictions

To protect our patients, physicians and staff, University Hospital has a NO VISITOR policy until further notice.

Exceptions Include

Labor & Delivery  (Main Hospital Only)

  • Significant other only, and the unit must verify the visitor unless they are accompanying the patient – the visitor must stay on the unit and will not be allowed to leave and come back.
  • Mother only for NICU babies; visitation is ONCE A DAY from noon-4 p.m.

End of Life Care

  • TWO visitors allowed in the room for one hour.
  • Essential family member and/or significant other must receive prior approval from the patient care team in cases of End of Life Care.
  • This exception does not apply to patients who have tested positive or are presumed positive for COVID-19.

Emergency Department

  • NO VISITORS unless a caregiver is needed to communicate or is the parent or guardian of a minor patient
  • See End of Life Care exceptions

Please Note: Visitors with cough, fever, shortness of breath or who have traveled in the past 14 days will not be admitted.


No visitors are allowed unless a caregiver is needed for communication.

  • Patient pickup/discharge – outpatient must have cell number of their pickup when they come in for a procedure
  • Outpatients will exit through Outpatient Center


If you have traveled by plane or cruise ship within the past 14 days, please contact your physician prior to your surgery or procedure.

IF YOU ARE SCHEDULED FOR A PROCEDURE: If you have a procedure scheduled at University Hospital, please contact your physician before arriving at the hospital to ensure it has not been canceled.

Outside Items

For the protection of our patients, no outside items, including food, clothing, pillows, blankets, flowers, etc., will be allowed in the hospital after the patient is admitted except communication devices, such as cell phones or iPads, which will be cleaned by staff.

Access Points at Main Hospital

  • Main Lobby/Front Entrance and Outpatient Center are for patients/outpatient testing, including Heart & Vascular Institute procedures.
  • The Heart & Vascular Institute lobby will be used as discharge location for ALL inpatients; outpatients exit through Outpatient Center.
  • Contractors/Vendors/Couriers enter through side entrance near Levi Hill Auditorium outside door.

Access Point at University Hospital Summerville and McDuffie

  • All patients will enter through the Emergency Department


Update 1:26 p.m., March 23: In alignment with the recommendations set by the CDC on group gatherings and social distancing, and for the protection of our patients and staff, the following Oncology and Surgical Services will be canceled until further notice.⁠

Breast Health Center: All Oncology Support Groups are canceled until the end of June.⁠

Genetic Counseling Services are limited.⁠

Breast Health Imaging: Screening mammograms are canceled from 3/23- 4/3. The appointments are being rescheduled at a later date.⁠

Mobile: The mobile is canceled until the end of April.⁠

Ortho Service Line: All Spine and Ortho pre-op classes are canceled until further notice.⁠

We will provide updates on rescheduling as soon as we have more information. ⁠

Phoning in-patients from outside the hospital

For rooms on Floors 3-9: Add "3" in front of the room number for a private room and for the first bed in a semi-private room (for example, Room 409 = 4-3409 for internal calls and 774-3409 for external calls). Add "4" in front of the room number for the second bed in a semi-private room (for example, Room 409 = 4-4409 for internal calls or 774-4409 for external calls).

For rooms on the 10th floor: Drop the initial "1" in the room number and add "3" for a private room and the first bed in a semi-private room (for example, Room 1031 = 4-3031 for internal calls and 774-3031 for external calls). Drop the initial "1" and add "4" for the second bed in a semi-private room (for example, Room 1031 = 4-4031 for internal calls and 774-44031 for external calls).

For rooms in the Heart & Vascular Institute: Add "83" in front of the room number for internal calls (for example, Room 306 = 8-3306) and add "288-3" in front of the room number for external calls (for example, Room 306 = 288-3306).

Triage Line

Patients concerned about COVID-19 symptoms can call University Hospital's COVID-19 Triage and Education Line - 706-828-2477 - 8 a.m. to 4:30 p.m. Monday through Friday. Callers will be triaged based on their symptoms for follow-up at the appropriate level of care.


Patients who are experiencing possible symptoms of COVID-19, including fever, cough and difficulty breathing, can now use University Hospital’s E-Visits for triage with a physician without ever leaving their home. Go to to register for an E-Visit today.

About COVID-19

image of Coronavirus Disease 2019 (COVID-19)

University Hospital cannot stress enough, that the most important protection from COVID-19, the much more common influenza, cold or any other respiratory illness is to wash your hands frequently and refrain from touching your face. Should anyone experience respiratory symptoms and a fever, and believe they could have been in close contact with someone who has traveled to a COVID-19 affected area, the best thing to do is first call a primary care physician, urgent care center or emergency department so they can first be pre-screened and advised over the phone so caregivers can be best prepared to care for them when they arrive at a care facility. 

Learn more at