COVID-19

VISITATION GUIDELINES

UPDATE (7-15-2020):

Due to an unprecedented surge in COVID-19 patients that is stressing our capacity to care for all patients, University Health Care System has reverted back to a No Visitation policy with only a couple of exceptions for extenuating circumstances noted below.

INPATIENT

  • No visitors at this time.
  • All discharges, except those from the Women’s Center, will come through the Heart & Vascular Institute. Women’s Center patients will take the Women’s Center elevators to the first floor and will be discharged through the left-hand side door.

OUTPATIENT/SURGERIES AND PROCEDURES

  • No visitors at this time.

EMERGENCY DEPARTMENT

  • No visitors at this time.

END OF LIFE

  • A maximum of two visitors allowed on a case-by-case basis for patients considered by the physician to be at the end of life.

WOMEN’S CENTER

  • Labor & Delivery: 1 support person who must remain with the patient until discharge.
  • NICU: Visitation for mothers or fathers from noon-4 p.m. Extenuating circumstances that need to occur outside of these regular hours will be decided on a case-by-case basis.

PLEASE NOTE: For patients with cognitive or communicative disabilities or issues, a support person will be allowed to accompany the patient throughout their stay, whether inpatient or outpatient, according to the qualifiers outlined by the Office for Civil Rights. 

ENTRANCES

Main Campus

  • Main Lobby:  Patient Appointments, Women’s Center Discharges
  • Heart & Vascular Institute: HVI patient appointments; hospital discharges
  • Outpatient Center: Outpatient diagnostic and laboratory appointments
  • Day Surgery: Day Surgery Patients

Summerville

  • Emergency Room: Patient Appointments and Employees

McDuffie

  • Emergency Room: Patient Appointments and Employees

Our New Normal is Safer Than Ever

Fulfilling our mission to improve the health of those we serve, University Health Care System has established a safe process of diagnosing, testing and caring for COVID-19 patients. This includes a heightened isolation process so we can also get back to caring for the routine and emergent health needs of the larger patient population.

On May 1, we began a controlled Phase 1 return to performing elective procedures, and the process has gone safely and smoothly. On or before June 1, we will make a full return to all procedures. With very few exceptions, all University Health Care System Primary Care and Specialty physician practices have returned to in-office visits. Many physicians now offer telephone or video visits. Still, in many instances, physicians or their medical practitioners need to see patients to properly maintain an appropriate level of care. Learn more about our Safe-Care Plan here.

COVID-19 Testing Cost

University Health Care System's cash price for the COVID-19 test is $100 and is 100% covered by insurance.

Outside Items

For the protection of our patients, no outside items, including food, clothing, pillows, blankets, flowers, etc., will be allowed in the hospital after the patient is admitted except communication devices, such as cell phones or iPads, which will be cleaned by staff.

Access Points at Main Hospital

  • Main Lobby/Front Entrance and Outpatient Center are for patients/outpatient testing, including Heart & Vascular Institute procedures.
  • The Heart & Vascular Institute lobby will be used as discharge location for ALL inpatients; outpatients exit through Outpatient Center.
  • Contractors/Vendors/Couriers enter through side entrance near Levi Hill Auditorium outside door.

Access Point at University Hospital Summerville and McDuffie

  • All patients will enter through the Emergency Department

Phoning in-patients from outside the hospital

For rooms on Floors 3-9: Add "3" in front of the room number for a private room and for the first bed in a semi-private room (for example, Room 409 = 4-3409 for internal calls and 774-3409 for external calls). Add "4" in front of the room number for the second bed in a semi-private room (for example, Room 409 = 4-4409 for internal calls or 774-4409 for external calls).

For rooms on the 10th floor: Drop the initial "1" in the room number and add "3" for a private room and the first bed in a semi-private room (for example, Room 1031 = 4-3031 for internal calls and 774-3031 for external calls). Drop the initial "1" and add "4" for the second bed in a semi-private room (for example, Room 1031 = 4-4031 for internal calls and 774-44031 for external calls).

For rooms in the Heart & Vascular Institute: Add "83" in front of the room number for internal calls (for example, Room 306 = 8-3306) and add "288-3" in front of the room number for external calls (for example, Room 306 = 288-3306).

Triage Line

Patients concerned about COVID-19 symptoms can call University Hospital's COVID-19 Triage and Education Line - 706-828-2477 - 8 a.m. to 4:30 p.m. Monday through Friday. Callers will be triaged based on their symptoms for follow-up at the appropriate level of care.

E-Visits

Patients who are experiencing possible symptoms of COVID-19, including fever, cough and difficulty breathing, can now use University Hospital’s E-Visits for triage with a physician without ever leaving their home. Go to www.UHMyChart.org to register for an E-Visit today.


About COVID-19

image of Coronavirus Disease 2019 (COVID-19)

University Hospital cannot stress enough, that the most important protection from COVID-19, the much more common influenza, cold or any other respiratory illness is to wash your hands frequently and refrain from touching your face. Should anyone experience respiratory symptoms and a fever, and believe they could have been in close contact with someone who has traveled to a COVID-19 affected area, the best thing to do is first call a primary care physician, urgent care center or emergency department so they can first be pre-screened and advised over the phone so caregivers can be best prepared to care for them when they arrive at a care facility. 

Learn more at www.universityhealth.org/cdc/ 

  • No visitors will be allowed with patients who have been diagnosed with or are under suspicion of having COVID-19.

PLEASE NOTE: Patients scheduled for outpatient procedures should enter the facility through the Outpatient Center or the HVI, depending on the procedure they are having.

 

  • Labor & Delivery: 1 support person who must remain with the patient until discharge.
  • NICU: Visitation for mothers or fathers from noon-4 p.m. Extenuating circumstances that need to occur outside of these regular hours will be decided on a case-by-case basis.