COVID-19

Safety is University Health Care System’s top priority. For this reason, all employees, physicians and contractors are required to wear masks, wash their hands and watch their distance to the extent reasonably compatible with their job duties when in public areas of University facilities. This requirement includes all public hallways and when passing through any exterior entrance/exit to a University facility.  Wearing a mask is not required while eating or drinking in the dining areas. Also, the following is required:

  • Masking all patients and visitors, including outpatients and those admitted to the hospital. Visitors should bring their own masks (If they do not have a mask, one will be provided).
  • Regularly disinfecting all surfaces per CDC recommendations.
  • Constantly monitoring agency guidelines, recommendations and best practices for safe health care delivery and a safe workplace.
  • Any employees outside of patient care areas must wear a mask (cloth or hospital-grade mask).
  • Employees must wear a hospital-grade mask when interacting with patients.
  • Employees may wear hospital-grade masks multiple days before discarding them but must discard them sooner if they become wet, soiled or torn.
  • Cloth masks should be laundered every three days.

VISITATION GUIDELINES

EFFECTIVE (10-6-2020):

University Health Care System will allow visitation for the following patients:

No visitors younger than 18.

INPATIENT

Visitation will be from 9 a.m.-6 p.m. We are asking patients to inform family and friends that no more than two visitors are permitted per day.  On the day of surgery, if outside of regular visiting hours, current inpatients may have a visitor before surgery, and the visitor may stay overnight until 6 p.m. the following day.  

  • Inpatients admitted to ICU following surgery may have a visitor before surgery, and the visitor may stay until 6 p.m. 
  • All discharges are through the Main Lobby or Heart & Vascular Institute.
  • COVID-positive patients will not be permitted to have visitors.
  • End of life visitation that needs to occur outside of visiting hours will be limited to four visitors, who should enter through the main lobby.

OUTPATIENT/SURGERIES AND PROCEDURES

  • A visitor who arrives with a patient at the time of a scheduled procedure/surgery may stay in the facility.  
  • For surgery patients requiring an overnight stay, a visitor may stay overnight. However, after visiting hours are over, he or she must remain in the room until 9 a.m. the next day and must leave the facility at 6 p.m. the next day when visiting hours are over. 

EMERGENCY DEPARTMENT

Patients in the Emergency Department are allowed one visitor.

WOMEN’S CENTER

  • Labor & Delivery: one support person is permitted to accompany the patient.  However, if the support person leaves the facility, he or she will not be allowed back in until regular visiting hours. One additional person is permitted during regular visiting hours.
  • NICU (Neonatal Intensive Care Unit): Visitation for mothers or fathers from noon-4 p.m. and 8-10 p.m.

PLEASE NOTE: For patients with cognitive or communicative disabilities or issues, a support person will be allowed to accompany the patient throughout their stay, whether inpatient or outpatient, according to the qualifiers outlined by the Office for Civil Rights. 

ENTRANCES

Main Campus

Main Lobby and Heart & Vascular Institute: Inpatient visitation, outpatient diagnostics, surgeries, procedures and discharges

Outpatient Center: Outpatient diagnostics and laboratory appointments

Day Surgery: Day Surgery patients

Summerville

Main Entrance: Patient appointments and inpatient visitation from 9 a.m.-6 p.m.

Emergency Department:  Patients in the Emergency Department are allowed one visitor.

McDuffie

Emergency Room: Patient appointments and inpatient visitation from 9 a.m.-6 p.m. 

Our New Normal is Safer Than Ever

Fulfilling our mission to improve the health of those we serve, University Health Care System has established a safe process of diagnosing, testing and caring for COVID-19 patients. This includes a heightened isolation process so we can also get back to caring for the routine and emergent health needs of the larger patient population.

On May 1, we began a controlled Phase 1 return to performing elective procedures, and the process has gone safely and smoothly. On or before June 1, we will make a full return to all procedures. With very few exceptions, all University Health Care System Primary Care and Specialty physician practices have returned to in-office visits. Many physicians now offer telephone or video visits. Still, in many instances, physicians or their medical practitioners need to see patients to properly maintain an appropriate level of care. Learn more about our Safe-Care Plan here.

COVID-19 Testing Cost

University Health Care System's cash price for the COVID-19 test is $100 and is 100% covered by insurance.

Outside Items

For the protection of our patients, no outside items, including food, clothing, pillows, blankets, flowers, etc., will be allowed in the hospital after the patient is admitted except communication devices, such as cell phones or iPads, which will be cleaned by staff.

Access Points at Main Hospital

  • Main Lobby/Front Entrance and Outpatient Center are for patients/outpatient testing, including Heart & Vascular Institute procedures.
  • The Heart & Vascular Institute lobby will be used as discharge location for ALL inpatients; outpatients exit through Outpatient Center.
  • Contractors/Vendors/Couriers enter through side entrance near Levi Hill Auditorium outside door.

Access Point at University Hospital Summerville and McDuffie

  • All patients will enter through the Emergency Department

Phoning in-patients from outside the hospital

For rooms on Floors 3-9: Add "3" in front of the room number for a private room and for the first bed in a semi-private room (for example, Room 409 = 4-3409 for internal calls and 774-3409 for external calls). Add "4" in front of the room number for the second bed in a semi-private room (for example, Room 409 = 4-4409 for internal calls or 774-4409 for external calls).

For rooms on the 10th floor: Drop the initial "1" in the room number and add "3" for a private room and the first bed in a semi-private room (for example, Room 1031 = 4-3031 for internal calls and 774-3031 for external calls). Drop the initial "1" and add "4" for the second bed in a semi-private room (for example, Room 1031 = 4-4031 for internal calls and 774-4031 for external calls).

For rooms in the Heart & Vascular Institute: Add "83" in front of the room number for internal calls (for example, Room 306 = 8-3306) and add "288-3" in front of the room number for external calls (for example, Room 306 = 288-3306).

Triage Line

Patients concerned about COVID-19 symptoms can call University Hospital's COVID-19 Triage and Education Line - 706-828-2477 - 8 a.m. to 4:30 p.m. Monday through Friday. Callers will be triaged based on their symptoms for follow-up at the appropriate level of care.

E-Visits

Patients who are experiencing possible symptoms of COVID-19, including fever, cough and difficulty breathing, can now use University Hospital’s E-Visits for triage with a physician without ever leaving their home. Go to www.UHMyChart.org to register for an E-Visit today.


About COVID-19

image of Coronavirus Disease 2019 (COVID-19)

University Hospital cannot stress enough, that the most important protection from COVID-19, the much more common influenza, cold or any other respiratory illness is to wash your hands frequently and refrain from touching your face. Should anyone experience respiratory symptoms and a fever, and believe they could have been in close contact with someone who has traveled to a COVID-19 affected area, the best thing to do is first call a primary care physician, urgent care center or emergency department so they can first be pre-screened and advised over the phone so caregivers can be best prepared to care for them when they arrive at a care facility. 

Learn more at www.universityhealth.org/cdc/ 

  • No visitors will be allowed with patients who have been diagnosed with or are under suspicion of having COVID-19.

PLEASE NOTE: Patients scheduled for outpatient procedures should enter the facility through the Outpatient Center or the HVI, depending on the procedure they are having.