University Hospital Business Center
1230 Walton Way (corner of Walton Way and 13th St.)
Augusta, GA 30901
706-828-2333 or 800-763-0250
University Health Care System strives to provide you with prompt, accurate billing. You will receive a statement of account that does not include charges for your private physician, emergency physician or professional fees for pathology, radiology, anesthesia, etc. All charges may not appear on your bill by the time you leave the hospital because of the cycles of the various services you may have used. After you get your first statement, you will receive at least one statement every 30 days until your account is paid in full.
You or your representative need to make satisfactory financial arrangements for your treatment. In addition to your insurance coverage, we accept cash, personal checks, VISA, MasterCard or American Express. Our acceptance of insurance assignments is a courtesy to you, and benefits are accepted with the full understanding that you or your guarantor is fully responsible for payment of the bill.
If no applicable benefits for hospitalization insurance have been assigned, a cash deposit is required at the time of elective admission. Co-payments or deductibles are payable at the time of service. Your Access Coordinator is your advisor concerning payment arrangements.
All charges may not appear on your bill by the time you leave because of the cycles of the various services you may have used. After you get home, you will receive a summary statement detailing services provided, and we will file claims to your insurance on your behalf. You may also request a fully itemized statement, (except in the case of Medicaid coverage). After you receive the initial statement, you will receive at least one statement every 30 days until your account is paid in full. If you have any questions, please call the Patient Accounts Service Center at 706-828-2333.
Managed Care/Preferred Providers
University Hospital is considered a preferred provider for many insurance plans and networks. However, if University is not your plan's preferred provider, you may incur a larger financial responsibility for choosing a "non-network" hospital. It is the guarantor/patient's responsibility to confirm the preferred provider status of University Hospital with your insurance carrier. If your choice of University Hospital is "out of network," and you are unable to obtain an exception from your insurance plan, you will be responsible for whatever your insurance does not cover, which is likely to be a significant amount.
Your Medicare card must be presented at admission to confirm your benefits. At the time of your registration, the Access Coordinator is required by law to ask several questions from the Medicare Secondary Payor form that will aid us in properly billing your account to Medicare Dental admissions are not covered under Medicare.
If you receive Medicaid, you should present a medical card for the current month at the time of your admission. Regardless of "medical necessity," Medicaid will not pay for a private room. Medicaid is secondary to any and all third-party coverage. All applicable insurance must be assigned to University Hospital as the primary carrier. Medicaid does not allow the hospital to give patients or others an itemized statement for the purpose of collecting unassigned third-party payment. Medicaid requires notification of any person requesting an itemized statement.
If you believe that you would qualify for financial assistance because you cannot afford to pay your bill, please tell your Access Coordinator. University Hospital has staff that will review your case and assist you in filing for any available assistance programs. After reviewing your case, if it is determined that no outside programs exist for you, then University will review your case under the hospital's Indigent and Charity Care Program. If you do not qualify for any of these programs, you will be responsible for your charges. Arrangements can be made for monthly payments with the Patient Accounts Service Center at 706-828-2333.
Your hospital bill does not include fees for your physician(s) or for services from physicians who practice at University Hospital to include: emergency physicians, anesthesiologists, pathologists, radiologists, neonatologists or other independent practitioners. You will receive a separate bill from their billing offices, and all inquiries should be directed to the telephone number on the bill.
University Hospital is required by Medicare, Medicaid and most private pay health insurance plans to monitor the patient's hospital stay. If your coverage requires such monitoring, you will be asked to sign a consent for release of your medical information to the requesting agency. If, during this monitoring process, your insurance company or agency notifies the hospital that services you are receiving are no longer covered by terms outlined in your policy, your admissions coordinator will contact you to discuss this matter.
Questions and Information
If you have any questions about your bill and the charges it contains, please call the Patient Accounts Service Center at 706-828-2333 or toll-free 800-763-0250. This office is located on the lower level of the University Hospital Business Center at 1230 Walton Way (corner of Walton Way and 13th Street) in the old Georgia Power building. As an added convenience, a drop box is located outside the entrance where you may deposit your payment.