Charges & Billing

Piedmont Augusta Business Center
1230 Walton Way (corner of Walton Way and 13th Street)
Augusta, GA 30901 
706.828.2333 or 800.763.0250

Our Commitment to Quality

Helping ensure our patients receive the highest level of care, delivered with dignity and compassion, is our goal with every patient and family member, every time. Our Board challenges us to remain in the Top 10 percent of hospitals in the country in quality scores, and they meet monthly with physicians and clinical staff to analyze the data and develop a plan to better serve our patients. It is this goal-driven mindset that has earned us recognition in key areas for our quality strides. Learn more about our quality awards and recognition.

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Pre-visit Estimates

You may be interested in what your services will cost.  Piedmont Augusta supports charge transparency and can provide information in several different ways:

  • Hospital charges for common procedures
  • Charges estimates for unscheduled procedures
  • Charges and “out-of-pocket” estimates for scheduled procedures
  • All estimates include hospital charges only; professional fees are not included

For questions about your estimated charges for a procedure(s) that will be performed at Piedmont Augusta and Piedmont McDuffie, please call:

Piedmont Augusta Hospital/Piedmont Augusta Summerville Campus: 706.774.8209 or 706.774.8210
Piedmont McDuffie706.597.5219

Piedmont Augusta strives to provide you with prompt, accurate billing.  You will receive a statement that does not include charges for your private physician, emergency physician or professional fees for pathology, radiology, anesthesia, etc. All charges may not appear on your bill by the time you leave the hospital because of the cycles of the various services. After you get your first statement, you will receive at least one statement every 30 days until your account is paid in full.

Financial Arrangements

You or your representative need to make satisfactory financial arrangements for your treatment. In addition to your insurance coverage, we accept cash, personal checks, VISA, MasterCard or American Express. Our acceptance of insurance assignments is a courtesy to you, and benefits are accepted with the full understanding that you or your guarantor is fully responsible for payment of the bill.

Patient/Guarantor Payment

If no applicable benefits for hospitalization insurance have been assigned, a cash deposit may be required at the time of elective admission. Co-payments or deductibles are payable at the time of service. Your Access Coordinator is your advisor concerning payment arrangements.


All charges may not appear on your bill by the time you leave because of the cycles of the various services. After you get home, you will receive a summary statement detailing services provided, and we will file claims to your insurance on your behalf. You may also request a fully itemized statement, (except in the case of Medicaid coverage). After you receive the initial statement, you will receive at least one statement every 30 days until your account is paid in full. If you have any questions, please call the Patient Accounts Service Center at 706-828-2333 or 800-763-0250 Monday-Friday, 8:30 a.m. to 5 p.m.

Managed Care/Preferred Providers

Piedmont Augusta is considered a preferred provider for many insurance plans and networks. However, if Piedmont Augusta is not your plan's preferred provider, you may incur a larger financial responsibility for choosing a "non-network" hospital. It is the guarantor/patient's responsibility to confirm the preferred provider status of Piedmont Augusta with your insurance carrier. If your choice of Piedmont Augusta is "out of network," and you are unable to obtain an exception from your insurance plan, you will be responsible for the remaining balance not covered by your insurance.


Your Medicare card must be presented at admission to confirm your benefits. At the time of your registration, the Access Coordinator is required to ask several questions from the Medicare Secondary Payor form that will aid us in properly billing your account to Medicare.


If you receive Medicaid, you should present a Medicaid card for the current month at the time of your admission. Medicaid is secondary to any and all third-party coverage. All applicable insurance must be assigned to Piedmont Augusta as the primary carrier. Medicaid does not allow the hospital to give patients or others an itemized statement for the purpose of collecting unassigned third-party payment. Medicaid requires that Piedmont Augusta notify them of any person requesting an itemized statement.

Self-Pay Care

If you believe that you would qualify for financial assistance because you cannot afford to pay your bill, please tell your Access Coordinator. Piedmont Augusta has staff that will review your case and assist you in filing for any available assistance programs. After reviewing your case, if it is determined that no outside programs exist for you, then Piedmont Augusta will review your case under the hospital's Indigent and Charity Care Program. If you do not qualify for any of these programs, you will be responsible for your charges. Arrangements can be made for monthly payments with the Patient Accounts Service Center at 706.828.2333 or 800.763.0250 Monday-Friday, 8:30 a.m. to 5 p.m.

Physicians' Fees

Your hospital bill does not include fees for your physician(s) or for services from physicians who practice at Piedmont Augusta to include: emergency physicians, anesthesiologists, pathologists, radiologists, neonatologists or other independent practitioners. You will receive a separate bill from their billing offices, and all inquiries should be directed to the telephone number on the bill.

Utilization Review

Piedmont Augusta is required by Medicare, Medicaid and most private pay health insurance plans to monitor the patient's hospital stay. You will be asked to sign a consent for release of your medical information to the requesting agency. If during this monitoring process, your insurance company or agency notifies the hospital that services you are receiving are no longer covered by terms outlined in your policy, you will be contacted to discuss this matter.

Questions and Information

If you have any questions about your bill and the charges it contains, please call the Patient Accounts Service Center at 706.828.2333 or toll-free 800.763.0250 Monday-Friday, 8:30 a.m. to 5 p.m. This office is located on the lower level of the Piedmont Augusta Business Center at 1230 Walton Way (corner of Walton Way and 13th Street) in the old Georgia Power building.  As an added convenience, a drop box is located outside the entrance where you may deposit your payment.