Requesting Copies of Your Medical Records
You have the right to review and/or request a copy of your medical records. Please check MyChart, the patient portal, to see if the information you need is already available to you. MyChart is an easy and secure way to access your information at no cost to you.
You may request copies of your medical record by submitting one of the forms below. If you do not need a copy of the entire medical record, you may want to request an abstract of the record which includes a subset of reports and documents most frequently requested. PLEASE NOTE: In-person requests for medical records are currently suspended due to the COVID-19 outbreak.
Download Medical Record Request Forms
- Patient Request for Access to Patient Health Information (PHI) – for requests to review or release medical records to self, or
- Authorization for Disclosure of Patient Health Information (PHI) – to authorize to release records to another individual/entity
Submit the completed request to:
1350 Walton Way
Augusta, GA 30901
Attn: Medical Records
(Health Information Services)
You also can fax your completed form to 706-774-8737.
If you have any questions or would like a Release of Medical Information form sent to you, please call 706-774-5861.
At no cost to you, your requested information can be released to you electronically in MyChart if you indicate the MyChart delivery preference on the patient request.
Health Information Services cannot supply a copy, certified or otherwise, of a birth certificate. A copy may be obtained for a fee from the Richmond County Health Department. You may call 706-667-4334 or write:
Richmond County Health Department
Vital Records - Building E
1916 North Leg Road
Augusta, GA 30909
The completion and submission of the birth certificate is the responsibility of Health Information Services. Parents should determine correctness and report any discrepancies to the Health Department as soon as possible. For changes to a birth certificate if the birth took place in Georgia, write to the State Vital Records Office (Georgia Department of Human Resources, Vital Records Section, 2600 Skyland Drive, Atlanta, GA 30319). Please allow 6-8 weeks for a copy of or amendments to a birth certificate from Atlanta.
Frequently Asked Questions
Q: Can my medical information be read to me over the telephone?
A: No. Medical information is confidential, and it cannot be released over the telephone.
Q: How long will it take to process my medical record request?
A: We make every effort to respond to all requests as quickly as possible. The time to complete each request will vary, but please allow at least three consecutive business days for request completion. We are granted up to 30 days to respond to a request.
Q: Will I be charged a fee for my medical records?
A: Maybe. Under certain circumstances, a copying fee may be involved. You will be notified if this applies to your request. The fees are based on Georgia Law and updated annually.
Q: What will I need to bring when I request or pick up my medical records in person?
A: You will be required to show a current photo I.D. Acceptable forms of Identification include a State issued photo ID or Drivers License, Military ID or US Passport.
Q: Can a family member or other designated person pick up my copies of my medical record for me?
A: You can authorize on the written request that another person is allowed to pick up your records. This individual will be required to show a valid legal picture ID such as a drivers license and their name on the authorization and the legal identification must match.
Q: How can I obtain my radiology images?
A: Radiology images have to be obtained in Radiology on the 2nd floor of the hospital. However, Health Information Services (Medical Records) can provide you with imaging reports.
Q: Are items such as X-ray films and fetal monitor strips available in Health Information Services?
A: No. Information regarding how these items can be obtained is available through each individual department.
Q: I am having issues with MyChart, the patient portal. Can you fix it for me?
A: If you need assistance with MyChart, please call 706-774-5800.
Q: Is Health Information Services able to discuss billing information with me?
A: No. You can contact the Patient Accounts department at 706-828-2333.
Q: Will I be able to obtain a copy or make changes to my child's birth certificate in Health Information Services?
A: No. Health Information Services cannot supply a copy, certified or otherwise, of a birth certificate. A copy may be obtained for a fee from the Richmond County Health Department. You may call 706-667-4334 or write: Richmond County Health Department, Vital Records - Building E, 1916 North Leg Road, Augusta, GA 30909.
Q: Can I get a copy of a death certificate from Health Information Services (Medical Records)?
A: No. Death certificates are completed by the Funeral Home. Please contact the Funeral Home for assistance with any copies that are needed. A copy may also be obtained for a fee from the Richmond County Health Department. You may call 706-667-4334 or write: Richmond County Health Department, Vital Records - Building E, 1916 North Leg Road, Augusta, GA 30909.
Please call 706-774-2281 or click here to send an e-mail if you have questions about Health Information Services.