Requesting Copies of Your Medical Records
You have the right to review and/or request a copy of your medical records. Please check MyChart, the patient portal, to see if the information you need is already available to you. MyChart is an easy and secure way to access your information at no cost to you.
You may e-Request copies of your medical record via a secure website hosted by our release of information partner, CIOX. When using this online patient request option, your records will be sent via secure E-delivery or mail.
If you wish to receive your records by other options such as MyChart, complete the below authorization for release/request of information form along with a copy of your photo ID. Electronic/computer-generated signature is not accepted. You must wet sign with your actual signature.
DOWNLOAD AN AUTHORIZATION FOR THE RELEASE/REQUEST OF INFORMATION
Submit the completed request form and a copy of your ID to:
1350 Walton Way
Augusta, GA 30901
Attn: Medical Records
(Health Information Services)
You also can fax your completed form and a copy of your ID to 706.774.8737 or email email@example.com.
If you have any questions or want a Release of Medical Information form sent, please call 706.774.5861 or email firstname.lastname@example.org.
At no cost to you, your requested information can be released to you electronically in MyChart if you indicate the MyChart delivery preference on the patient's request.
Health Information Services cannot supply a copy, certified or otherwise, of a birth certificate. A copy may be obtained for a fee from the Richmond County Health Department. You may call 706-667-4334 or write:
Richmond County Health Department
Vital Records - Building E
1916 North Leg Road
Augusta, GA 30909
The completion and submission of the birth certificate are the responsibility of Health Information Services. Parents should determine the correctness and report any discrepancies to the Health Department as soon as possible. For changes to a birth certificate if the birth took place in Georgia, write to the State Vital Records Office (Georgia Department of Human Resources, Vital Records Section, 2600 Skyland Drive, Atlanta, GA 30319). Please allow 6-8 weeks for a copy of or amendments to a birth certificate from Atlanta.
Frequently Asked Questions
Q: Can my medical information be read to me over the telephone?
A: No. Medical information is confidential, and it cannot be released over the telephone.
Q: How long will it take to process my medical record request?
A: We make every effort to respond to all requests as quickly as possible. The time to complete each request will vary, but please allow at least three consecutive business days for request completion. We are granted up to 30 days to respond to a request.
Q: Will I be charged a fee for my medical records?
A: Maybe. Under certain circumstances, a copying fee may be involved. You will be notified if this applies to your request. The fees are based on Georgia Law and updated annually.
Q: What will I need to bring when I request or pick up my medical records in person?
A: You will be required to show a current photo I.D. Acceptable forms of Identification include a State-issued photo ID or Drivers License, Military ID or US Passport.
Q: Can a family member or other designated person pick up my copies of my medical record for me?
A: You can authorize on the written request that another person is allowed to pick up your records. This individual will be required to show a valid legal picture ID such as a driver's license and their name on the authorization and the legal identification must match.
Q: How can I obtain my radiology images?
A: Radiology images have to be obtained in Radiology on the 2nd floor of the hospital. However, Health Information Services (Medical Records) can provide you with imaging reports.
Q: Are items such as X-ray films and fetal monitor strips available in Health Information Services?
A: No. Information regarding how these items can be obtained is available through each individual department.
Q: I am having issues with MyChart, the patient portal. Can you fix it for me?
A: If you need assistance with MyChart, please call 706.774.5800.
Q: Is Health Information Services able to discuss billing information with me?
A: No. You can contact the Patient Accounts department at 706.828.2333.
Q: Will I be able to obtain a copy or make changes to my child's birth certificate in Health Information Services?
A: No. Health Information Services cannot supply a copy, certified or otherwise, of a birth certificate. A copy may be obtained for a fee from the Richmond County Health Department. You may call 706.667.4334 or write: Richmond County Health Department, Vital Records - Building E, 1916 North Leg Road, Augusta, GA 30909.
Q: Can I get a copy of a death certificate from Health Information Services (Medical Records)?
A: No. Death certificates are completed by the Funeral Home. Please contact the Funeral Home for assistance with any copies that are needed. A copy may also be obtained for a fee from the Richmond County Health Department. You may call 706.667.4334 or write: Richmond County Health Department, Vital Records - Building E, 1916 North Leg Road, Augusta, GA 30909.
Please call 706.774.2281 or send an e-mail to email@example.com if you have questions about Health Information Services.