Safe-Care Plan

Fulfilling our mission to improve the health of those we serve, University Health Care System has established a safe process of diagnosing, testing and caring for COVID-19 patients. This includes a heightened isolation process so we can also get back to caring for the routine and emergent health needs of the larger patient population.

Enhanced Protocols

Safety is University Health Care System’s top priority. For this reason, all employees, physicians and contractors are required to wear masks, wash their hands and watch their distance to the extent reasonably compatible with their job duties when in public areas of University facilities. This requirement includes all public hallways and when passing through any exterior entrance/exit to a University facility.  Wearing a mask is not required while eating or drinking in the dining areas. Also, the following is required:

  • Masking all patients and visitors, including outpatients and those admitted to the hospital. Visitors should bring their own masks (If they do not have a mask, one will be provided).
  • Regularly disinfecting all surfaces per CDC recommendations.
  • Constantly monitoring agency guidelines, recommendations and best practices for safe health care delivery and a safe workplace.
  • Any employees outside of patient care areas must wear a mask (cloth or hospital-grade mask).
  • Employees must wear a hospital-grade mask when interacting with patients.
  • Employees may wear hospital-grade masks multiple days before discarding them but must discard them sooner if they become wet, soiled or torn.
  • Cloth masks should be laundered every three days.

If you have an appointment, a medical question or concern or it's time for a routine screening or diagnostic exam, please keep these appointments. Do not hesitate to come to a University Prompt Care or Emergency Department just like you would have before COVID-19.

Visitation Guidelines

EFFECTIVE (12-10-2020):

Due to a surge in COVID-19 patients that is stressing our capacity to care for all patients, University Health Care System has reverted to a NO VISITATION policy for our Main and Summerville campuses with only a couple of exceptions for extenuating circumstances noted below.

INPATIENT

  • No visitors at this time.

OUTPATIENT/SURGERIES AND PROCEDURES

  • No visitors at this time.

EMERGENCY DEPARTMENT

  • No visitors at this time.

END OF LIFE

One visitor; others allowed on a case-by-case basis.

WOMEN’S CENTER

  • Labor & Delivery: 1 support person is allowed who must remain with the patient until discharge.
  • NICU as of Monday, Dec. 22: Monday-Friday, 8-10 p.m.; Saturday-Sunday, noon to 4 p..m.

PLEASE NOTE: For patients with cognitive or communicative disabilities or issues, a support person will be allowed to accompany the patient throughout their stay, whether inpatient or outpatient, according to the qualifiers outlined by the Office for Civil Rights. 

ENTRANCES

Main Campus

Main Lobby and Heart & Vascular Institute: Inpatient visitation, outpatient diagnostic, surgeries, procedures and discharges

Outpatient Center: Outpatient diagnostic and laboratory appointments

Day Surgery: Day Surgery patients

Summerville

Main Entrance: Patient appointments from 9 a.m.-6 p.m.

Emergency Department

McDuffie

Emergency Room Walk-in Entrance: Patient appointments and inpatient visitation from 9 a.m.-6 p.m.

Return to Services

On May 1, we began a controlled Phase 1 return to performing elective procedures, and the process has gone safely and smoothly. We made a full return to all procedures, and with very few exceptions, all University Health Care System Primary Care and Specialty physician practices have returned to in-office visits. Many physicians now offer telephone or video visits. Still, in many instances, physicians or their medical practitioners need to see patients to properly maintain an appropriate level of care.

If you have an appointment, a medical question or concern or it's time for a routine screening or diagnostic exam, please keep these appointments. Do not hesitate to come to a University Prompt Care or Emergency Department just like you would have before COVID-19.

Patient Belongings

Items that may be delivered to OVERNIGHT patients:

  • Eyeglasses and hearing aids
  • Prosthetics
  • Dentures and denture cream
  • Phone and charger, laptop or tablet (i.e. iPad)
  • CPAP machine
  • Reading book, games book, bible
  • Personal hygiene items (such as soap, toothpaste, brush)
  • Underwear, pajamas, gowns, robes
  • Baby Items for Women's Center patients

Items NOT ALLOWED:

  • Blankets and Bed Pillows

Items that may be delivered when a patient is being DISCHARGED:

  • Change of clothes