Safe-Care Plan

Fulfilling our mission to improve the health of those we serve, University Health Care System has established a safe process of diagnosing, testing and caring for COVID-19 patients. This includes a heightened isolation process so we can also get back to caring for the routine and emergent health needs of the larger patient population.

Enhanced Protocols

Safety is University Health Care System’s top priority. For this reason, all employees, physicians and contractors are required to wear masks, wash their hands and watch their distance to the extent reasonably compatible with their job duties when in public areas of University facilities. This requirement includes all public hallways and when passing through any exterior entrance/exit to a University facility.  Wearing a mask is not required while eating or drinking in the dining areas. Also, the following is required:

  • Masking all patients and visitors, including outpatients and those admitted to the hospital. Visitors should bring their own masks (If they do not have a mask, one will be provided).
  • Regularly disinfecting all surfaces per CDC recommendations.
  • Constantly monitoring agency guidelines, recommendations and best practices for safe health care delivery and a safe workplace.
  • Any employees outside of patient care areas must wear a mask (cloth or hospital-grade mask).
  • Employees must wear a hospital-grade mask when interacting with patients.
  • Employees may wear hospital-grade masks multiple days before discarding them but must discard them sooner if they become wet, soiled or torn.
  • Cloth masks should be laundered every three days.

If you have an appointment, a medical question or concern or it's time for a routine screening or diagnostic exam, please keep these appointments. Do not hesitate to come to a University Prompt Care or Emergency Department just like you would have before COVID-19.

Visitation Guidelines

EFFECTIVE (10-6-2020):

University Health Care System will allow visitation for the following patients:

No visitors younger than 18.

INPATIENT

Visitation will be from 9 a.m.-6 p.m. We are asking patients to inform family and friends that no more than two visitors are permitted per day.  On the day of surgery, if outside of regular visiting hours, current inpatients may have a visitor before surgery, and the visitor may stay overnight until 6 p.m. the following day.  

  • Inpatients admitted to ICU following surgery may have a visitor before surgery, and the visitor may stay until 6 p.m. 
  • All discharges are through the Main Lobby or Heart & Vascular Institute.
  • COVID-positive patients will not be permitted to have visitors.
  • End of life visitation that needs to occur outside of visiting hours will be limited to four visitors, who should enter through the main lobby.

OUTPATIENT/SURGERIES AND PROCEDURES

  • A visitor who arrives with a patient at the time of a scheduled procedure/surgery may stay in the facility.  
  • For surgery patients requiring an overnight stay, a visitor may stay overnight. However, after visiting hours are over, he or she must remain in the room until 9 a.m. the next day and must leave the facility at 6 p.m. the next day when visiting hours are over. 

EMERGENCY DEPARTMENT

Patients in the Emergency Department are allowed one visitor.

WOMEN’S CENTER

  • Labor & Delivery: one support person is permitted to accompany the patient.  However, if the support person leaves the facility, he or she will not be allowed back in until regular visiting hours. One additional person is permitted during regular visiting hours.
  • NICU (Neonatal Intensive Care Unit): Visitation for mothers or fathers from noon-4 p.m. and 8-10 p.m.

PLEASE NOTE: For patients with cognitive or communicative disabilities or issues, a support person will be allowed to accompany the patient throughout their stay, whether inpatient or outpatient, according to the qualifiers outlined by the Office for Civil Rights. 

ENTRANCES

Main Campus

Main Lobby and Heart & Vascular Institute: Inpatient visitation, outpatient diagnostics, surgeries, procedures and discharges

Outpatient Center: Outpatient diagnostics and laboratory appointments

Day Surgery: Day Surgery patients

Summerville

Main Entrance: Patient appointments and inpatient visitation from 9 a.m.-6 p.m.

Emergency Department:  Patients in the Emergency Department are allowed one visitor.

McDuffie

Emergency Room: Patient appointments and inpatient visitation from 9 a.m.-6 p.m.

Return to Services

On May 1, we began a controlled Phase 1 return to performing elective procedures, and the process has gone safely and smoothly. We made a full return to all procedures, and with very few exceptions, all University Health Care System Primary Care and Specialty physician practices have returned to in-office visits. Many physicians now offer telephone or video visits. Still, in many instances, physicians or their medical practitioners need to see patients to properly maintain an appropriate level of care.

If you have an appointment, a medical question or concern or it's time for a routine screening or diagnostic exam, please keep these appointments. Do not hesitate to come to a University Prompt Care or Emergency Department just like you would have before COVID-19.

Patient Belongings

Items that may be delivered to OVERNIGHT patients:

  • Eyeglasses and hearing aids
  • Prosthetics
  • Dentures and denture cream
  • Phone and charger, laptop or tablet (i.e. iPad)
  • CPAP machine
  • Reading book, games book, bible
  • Personal hygiene items (such as soap, toothpaste, brush)
  • Underwear, pajamas, gowns, robes
  • Baby Items for Women's Center patients

Items NOT ALLOWED:

  • Blankets and Bed Pillows

Items that may be delivered when a patient is being DISCHARGED:

  • Change of clothes