Safe-Care Plan

Visitation Guidelines

EFFECTIVE (8-9-21):

INPATIENT visitation is from noon to 6 p.m.

All visitors must be older than 18 and wear a mask at all times while in our facilities. 

Inpatient

One visitor allowed per day, per inpatient.

W. G. WATSON, M.D., WOMEN’S CENTER

One support person allowed, who must stay in the room with the mother if they are going to be in the facility outside normal visiting hours.

PLEASE NOTE: COVID-positive patients are NOT allowed visitors.

Visitation in other areas of the hospital

OUTPATIENT/SURGERIES AND PROCEDURES

One visitor allowed per day, per outpatient being seen for surgery or a procedure, throughout the length of the outpatient visit.

EMERGENCY DEPARTMENT

One visitor allowed per patient throughout the length of the ED visit.

If outpatients or emergency department patients are admitted to the hospital, then inpatient visitation applies.

END OF LIFE

Four visitors; others allowed on a case-by-case basis per the patient’s physician.

PLEASE NOTE: For patients with cognitive or communicative disabilities or issues, a support person will be allowed to accompany the patient throughout their stay, whether inpatient or outpatient, according to the qualifiers outlined by the Office for Civil Rights.

Now Allowed

Outside food and flowers are now allowed for all patients EXCEPT those in University Hospital's ICU and COVID-positive patients.

Fulfilling our mission to improve the health of those we serve, University Health Care System has established a safe process of diagnosing, testing and caring for COVID-19 patients. This includes a heightened isolation process so we can also get back to caring for the routine and emergent health needs of the larger patient population.

Visitation at University Extended Care

Enhanced Protocols

Safety is University Health Care System’s top priority. For this reason, all employees, physicians and contractors are required to wear masks, wash their hands and watch their distance to the extent reasonably compatible with their job duties when in public areas of University facilities. This requirement includes all public hallways and when passing through any exterior entrance/exit to a University facility.  Wearing a mask is not required while eating or drinking in the dining areas. Also, the following is required:

  • Masking all patients and visitors, including outpatients and those admitted to the hospital. Visitors should bring their own masks (If they do not have a mask, one will be provided).
  • Regularly disinfecting all surfaces per CDC recommendations.
  • Constantly monitoring agency guidelines, recommendations and best practices for safe health care delivery and a safe workplace.
  • Any employees outside of patient care areas must wear a mask (cloth or hospital-grade mask).
  • Employees must wear a hospital-grade mask when interacting with patients.
  • Employees may wear hospital-grade masks multiple days before discarding them but must discard them sooner if they become wet, soiled or torn.
  • Cloth masks should be laundered every three days.

If you have an appointment, a medical question or concern or it's time for a routine screening or diagnostic exam, please keep these appointments. Do not hesitate to come to a University Prompt Care or Emergency Department just like you would have before COVID-19.

ENTRANCES

Main Campus

Main Lobby and Heart & Vascular Institute: Inpatient visitation, outpatient diagnostic, surgeries, procedures and discharges

Outpatient Center: Outpatient diagnostic and laboratory appointments

Day Surgery: Day Surgery patients

Summerville

Main Entrance: Patient appointments from 9 a.m.-6 p.m.

Emergency Department

McDuffie

Emergency Room Walk-in Entrance: Patient appointments and inpatient visitation from 9 a.m.-6 p.m.

Return to Services

On May 1, we began a controlled Phase 1 return to performing elective procedures, and the process has gone safely and smoothly. We made a full return to all procedures, and with very few exceptions, all University Health Care System Primary Care and Specialty physician practices have returned to in-office visits. Many physicians now offer telephone or video visits. Still, in many instances, physicians or their medical practitioners need to see patients to properly maintain an appropriate level of care.

If you have an appointment, a medical question or concern or it's time for a routine screening or diagnostic exam, please keep these appointments. Do not hesitate to come to a University Prompt Care or Emergency Department just like you would have before COVID-19.

Patient Belongings

Items that may be delivered to OVERNIGHT patients:

  • Eyeglasses and hearing aids
  • Prosthetics
  • Dentures and denture cream
  • Phone and charger, laptop or tablet (i.e. iPad)
  • CPAP machine
  • Reading book, games book, bible
  • Personal hygiene items (such as soap, toothpaste, brush)
  • Underwear, pajamas, gowns, robes
  • Baby Items for Women's Center patients

Items NOT ALLOWED:

  • Blankets and Bed Pillows

Items that may be delivered when a patient is being DISCHARGED:

  • Change of clothes