Safe-Care Plan

Fulfilling our mission to improve the health of those we serve, University Health Care System has established a safe process of diagnosing, testing and caring for COVID-19 patients. This includes a heightened isolation process so we can also get back to caring for the routine and emergent health needs of the larger patient population.

Visitation Guidelines

UPDATE (7-15-2020):

Due to an unprecedented surge in COVID-19 patients that is stressing our capacity to care for all patients, University Health Care System has reverted back to a No Visitation policy with only a couple of exceptions for extenuating circumstances noted below.

INPATIENT

  • No visitors at this time.
  • All discharges, except those from the Women’s Center, will come through the Heart & Vascular Institute. Women’s Center patients will take the Women’s Center elevators to the first floor and will be discharged through the left-hand side door.

OUTPATIENT/SURGERIES AND PROCEDURES

  • No visitors at this time.

EMERGENCY DEPARTMENT

  • No visitors at this time.

END OF LIFE

  • A maximum of two visitors allowed on a case-by-case basis for patients considered by the physician to be at the end of life.

WOMEN’S CENTER

  • Labor & Delivery: 1 support person who must remain with the patient until discharge.
  • NICU: Visitation for mothers or fathers from noon-4 p.m. Extenuating circumstances that need to occur outside of these regular hours will be decided on a case-by-case basis.

PLEASE NOTE: For patients with cognitive or communicative disabilities or issues, a support person will be allowed to accompany the patient throughout their stay, whether inpatient or outpatient, according to the qualifiers outlined by the Office for Civil Rights. 

ENTRANCES

Main Campus

  • Main Lobby:  Patient Appointments, Women’s Center Discharges
  • Heart & Vascular Institute: HVI patient appointments; hospital discharges
  • Outpatient Center: Outpatient diagnostic and laboratory appointments
  • Day Surgery: Day Surgery Patients

Summerville

  • Emergency Room: Patient Appointments and Employees

McDuffie

  • Emergency Room: Patient Appointments and Employees

Return to Services

On May 1, we began a controlled Phase 1 return to performing elective procedures, and the process has gone safely and smoothly. We made a full return to all procedures, and with very few exceptions, all University Health Care System Primary Care and Specialty physician practices have returned to in-office visits. Many physicians now offer telephone or video visits. Still, in many instances, physicians or their medical practitioners need to see patients to properly maintain an appropriate level of care.

If you have an appointment, a medical question or concern or it's time for a routine screening or diagnostic exam, please keep these appointments. Do not hesitate to come to a University Prompt Care or Emergency Department just like you would have before COVID-19.

Patient Belongings

Items that may be delivered to ADMITTED patients:

  • Eyeglasses and hearing aids
  • Prosthetics
  • Dentures and denture cream
  • Phone and charger, laptop or tablet (i.e. iPad)
  • CPAP machine
  • Reading book, games book, bible
  • Personal hygiene items (such as soap, toothpaste, brush)
  • Underwear, pajamas, gowns, robes
  • Baby Items for Women's Center patients

Items NOT ALLOWED:

  • Outside food and drinks for patients
  • Flower and balloon delivery
  • Blankets and Bed Pillows

Items that may be delivered when a patient is being DISCHARGED:

  • Change of clothes

Enhanced Protocols

To keep patients, staff and our physicians safe, we are adhering to the following steps across the system:

  • Screening, diagnosing and caring for COVID-19 positive patients and those under suspicion for COVID-19 with a specially designed isolation process.
  • Masking all staff, vendors and contractors.
  • Masking all patients at all times, including outpatients and those admitted to the hospital.
  • Masking and using complete personal protective equipment when appropriate, including but not limited to all staff coming in contact with patients who have tested positive and those under suspicion for COVID-19.
  • Requiring and monitoring strict handwashing and hand hygiene procedures.
  • Temperature screening all employees at every shift and closely monitoring all employees for any sign of illness.
  • Limiting and restricting employee travel and requiring quarantine upon return when appropriate.
  • Regular cleaning and high-level disinfecting of all surfaces in patient care and non-patient care areas to include an enhanced ultrasonic technology that consistently kills 100 percent of infectious pathogens.
  • Restricting contractors and other non-essential foot traffic through the hospital.
  • Rearranging common areas, treatment and employee spaces to maintain six feet of social distancing between individuals.
  • Constantly monitoring agency guidelines, recommendations and best practices for safe health care delivery and a safe workplace.

At University Health Care System, the safety of our patients is our top priority. We understand that patients may have received mixed messages in early spring regarding whether or not to come to our hospital, physician offices or Prompt Cares as we worked to gain control of the COVID-19 outbreak. We have guidelines and processes in place that were developed by our expertly trained physicians and administrative leadership, which have proven to be successful. We are committed to fighting back against COVID-19 with bold measures to keep all patients and staff safe. Don't make the critical mistake of delaying necessary preventive, diagnostic or curative care. Our new normal is safer than ever.

If you have an appointment, a medical question or concern or it's time for a routine screening or diagnostic exam, please keep these appointments. Do not hesitate to come to a University Prompt Care or Emergency Department just like you would have before COVID-19.

 

PLEASE NOTE: Patients scheduled for outpatient procedures should enter the facility through the Outpatient Center or the HVI, depending on the procedure they are having.

 

  • Labor & Delivery: 1 support person who must remain with the patient until discharge.
  • NICU: Visitation for mothers or fathers from noon-4 p.m. Extenuating circumstances that need to occur outside of these regular hours will be decided on a case-by-case basis.