Safe-Care Plan

Fulfilling our mission to improve the health of those we serve, University Health Care System has established a safe process of diagnosing, testing and caring for COVID-19 patients. This includes a heightened isolation process so we can also get back to caring for the routine and emergent health needs of the larger patient population.

Return to Services

On May 1, we began a controlled Phase 1 return to performing elective procedures, and the process has gone safely and smoothly. On or before June 1, we will make a full return to all procedures. With very few exceptions, all University Health Care System Primary Care and Specialty physician practices have returned to in-office visits. Many physicians now offer telephone or video visits. Still, in many instances, physicians or their medical practitioners need to see patients to properly maintain an appropriate level of care.

If you have an appointment, a medical question or concern or it's time for a routine screening or diagnostic exam, please keep these appointments. Do not hesitate to come to a University Prompt Care or Emergency Department just like you would have before COVID-19.

Visitation Guidelines

EFFECTIVE: MONDAY, MAY 18

* All visitors must pass the front-door screening and be masked at all times (we encourage visitors and outpatients to bring their own mask).

  • 1 visitor allowed for outpatients and surgeries.* 
  • 1 visitor is allowed per inpatient per day from noon to 5 p.m.*
  • 1 visitor with a patient receiving care in the emergency department.*
  • 1 support person is allowed in Labor & Delivery.* 
  • Special exception for end-of-life visits with clinical staff permission.* 
  • No visitors with patients if they have been diagnosed with or are under suspicion of having COVID-19.
  • No visitors under the age of 18.

Patient Belongings 

 Items that may be delivered to ADMITTED patients

  • Eyeglasses and hearing aids
  • Prosthetics
  • Dentures and denture cream
  • Phone and charger, laptop or tablet (i.e. iPad)
  • CPAP machine
  • Reading book, games book, bible
  • Personal hygiene items (such as soap, toothpaste, brush)
  • Underwear, pajamas, gowns, robes
  • Drinks

Items NOT ALLOWED

  • Outside food for patients or visitors
  • Flower delivery

Items that may be delivered when a patient is being DISCHARGED

  • Change of clothes

Enhanced Protocols

To keep patients, staff and our physicians safe, we are adhering to the following steps across the system:

  • Screening, diagnosing and caring for COVID-19 positive patients and those under suspicion for COVID-19 with a specially designed isolation process.
  • Masking all visitors, staff, vendors and contractors.
  • Masking all patients at all times, including outpatients and those admitted to the hospital.
  • Masking and using complete personal protective equipment when appropriate, including but not limited to all staff coming in contact with patients who have tested positive and those under suspicion for COVID-19.
  • Requiring and monitoring strict handwashing and hand hygiene procedures.
  • Temperature screening all employees at every shift and closely monitoring all employees for any sign of illness.
  • Limiting and restricting employee travel and requiring quarantine upon return when appropriate.
  • Regular cleaning and high-level disinfecting of all surfaces in patient care and non-patient care areas to include an enhanced ultrasonic technology that consistently kills 100 percent of infectious pathogens.
  • Restricting visitors, contractors and other non-essential foot traffic through the hospital.
  • Rearranging common areas, treatment and employee spaces to maintain six feet of social distancing between individuals.
  • Constantly monitoring agency guidelines, recommendations and best practices for safe health care delivery and a safe workplace.

At University Health Care System, the safety of our patients is our top priority. We understand that patients may have received mixed messages in early spring regarding whether or not to come to our hospital, physician offices or Prompt Cares as we worked to gain control of the COVID-19 outbreak. Because of those early precautions, guidelines and processes developed and put into place by our expertly trained clinical and administrative leadership, we are happy to report that our COVID-19 cases continue to decline. We are committed to fighting back against COVID-19 with bold measures to keep all patients and staff safe. Don't make the critical mistake of delaying necessary preventive, diagnostic or curative care. Our new normal is safer than ever.

If you have an appointment, a medical question or concern or it's time for a routine screening or diagnostic exam, please keep these appointments. Do not hesitate to come to a University Prompt Care or Emergency Department just like you would have before COVID-19.